Want to know what I’m talking about?  See the images below:

I’ve also attached hobbytron’s privacy policy which states that they will not disclose your information to any third parties.  I would say that the entire world would be considered a third party.

As you can see, hobbytron provided anyone with an internet connection access to this person’s physical address. They even included the tracking number associated with the order.  I would assume that any malicious stalker would be drooling over this information.  If I were Johna, I would be seriously concerned that my information was released in such a manner.

This is terrible!

Hobbytron can’t get your tracking number straight, they’ll disclose your personal informaton, and ship you poor quality items as well as the possibility of flubbing up your order.  So what’s next hobbytron?

On a lighter note though, I did get some very nice comments from the people at hobbytron.com

These comments were added by some “anonymous” person posting bogus information, but they really put in some nice reviews.  I wonder if this will help my SEO any?  Anyways, on to the nice comments:

First Comment:

Submitted on 2010/03/18 at 10:44am

By: Norma N.B.221@yahoo.com (obviously fake)

IP: 63.110.148.26

“I LOVE HOBBYTRON.COM!!!!!!!”

Second Comment:

Submitted on 2010/03/18 at 10:37am

By: Mikey mike3214@yahoo.com (obviously fake too)

IP: 63.110.148.26

“I always was able to speak to someone one at hobbytron.com. Even live chat! I fully trust this company! ive been a customer for 3 years now!!!”

Third Comment:

Submitted on 2010/03/18 at 9:00am

By: RYAN RYAN21@yahoo.com (still fake)

IP: 63.110.148.26

“I LOVE HOBBYTRON!!!!!!!!!!! THEY ROCK!!! STOP LIEING!!”

Ok, so I would just like to point out a few things:

1. The IP address, 63.110.148.26 – Could you be any more obvious?  Seriously, we all know toyriffic is the same thing as hobbytron.  Who are you trying to fool?  Use an anonymous proxy next time!

2. The Comments… Now I’m not an english major, nor am I someone who is able to use a lot of colorful words in my daily life, but i DO know that “LIEING” is not a correct word.  Shouldn’t it be LYING?

3. I think it’s pathetic that you need to come on my site and post such things.  Instead of wasting your time posting bogus comments on my site, how about you do everyone a favor and start paying more attention to your customers.  The time you spent posting these three posts could have been better used towards building better relationships with your customers as well providing everyone with the excellent customer service we deserve.  Start by taking a better look at your internal policies and processes and find out why so many people are still searching “is hobbytron a scam” and pulling up my website.  Your company still has a rating of “F” on the LA BBB and it seems as though you are still selling everyone low quality items and providing horrible customer service.

Start making a change today!

Most of the reviews are of a “0″ Rating – out of a total of 10

“Simply avoid. This is – by a wide margin – my worst on-line shopping experience yet. Customer service is non-existent, the merchandise is shoddy, their warranty is worthless. Buy somewhere else.”

Almost every review website I visit shows an overwhelming amount of people who are absolutely ticked off by this company. I have no idea why they are still in business.

Here’s what a F rating entails:
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

No. of Cmpl Type of Response
13 Making a full refund, as the consumer requested
1 Making a partial refund
6 Agreeing to perform according to their contract
0 Refusing to make an adjustment
5 Refuse to adjust, relying on terms of agreement
30 Unanswered
0 Unassigned
55 Total

Customer Review of HobbyTron on the BBB:

Horrible, would never do business with again, no customer service, nobody to talk to, their chat doesn’t work, took 2 weeks to find out my order was still in the warehouse and this was a BIRTHDAY PRESENT. I paid over 200 dollars for items and they did not notify me that the item was going to be late. The shipping said 3-5 business days… and regardless of the holiday, they got the order on the 20th of November, and had plenty of time to get it to my house by Dec. 3rd. My son’s b’day is today and the item was still in the warehouse ‘being processed’ last night. I had to cancel the order after waiting an hour on the live chat, and then order from somewhere else only to pay high shipping costs for 2nd day air to not disappoint a little boy who is already not getting a present today. Bad news! Stay away, this place has horrible customer service and is not out for the consumer, for sure.