Comments on: More Experiences http://www.hobbytronscam.com/2009/01/14/more-experiences/ What every consumer must know before they buy! Hobbytron Scam Tue, 05 Apr 2011 19:51:34 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Nancy http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-2643 Nancy Tue, 12 Oct 2010 06:19:33 +0000 http://www.hobbytronscam.com/?p=31#comment-2643 Ordered August 5, 2010. Was on back order for 1 and half months and when i received there crappy product it was all broken and to top it off it wasnt even the product i ordered or even close to it. You cannot contact them- emailed 10 times, 1 fax and 1 letter. Left 2 phone messages to be called back and never received a call from them nor can you get past the constant busy signal.Finally called Credit card company to issue a dispute. They still advertise the model I wanted on their web site- don’t know why they couldn’t send that to me. Very very disappointed with this merchant.” As you can see, I should have done more research on this company before I bought anything. Now that I am doing it, here’s what I found just by reviewing their Policies: HobbyTron.com guarantees that you will get a new working product(s) or you can return the product(s) for repair or replacement. Color, frequency, and packaging may vary. Occasionally items run out or are discontinued from a specific manufacturer. We reserve the right to send items of equivalent function in order to fill your order in a timely manner. WOW, if they don’t have the item, they ship you something else! Isn’t that great. So in theory, if you order a $200 airplane from them, they could replace that with a folded paper airplane instead because it has the equivalent function? They both fly right? In some cases, such as during the rush before Christmas, we reserve the right to upgrade your order to an item(s) that is completely different but that is lots of fun – hand picked by our experts to get you a fun gift in a timely manner. If you are unhappy with the exchanged or upgraded item, you can return it unopened per the usual policies. OH OH, completely different but lots of fun? WTH does that mean? What do they consider upgrading? I ordered a $80 gun, they shipped me a $30 equivalent. DO NOT BUY FROM HOBBYTRON.COM PLEASE EVERYONE LISTEN TO ME ITS NOT WORTH IT!! EVERYONE PLEASE GO TO http://www.ftc.gov/ftc/contact.shtm and https://econsumer.ftccomplaintassistant.gov/ FILE A COMPLAINT THEY WILL HELP YOU TRUST ME EVERYONE DO THIS!!! OUR CHILDREN DO NOT DESERVE THE PRODUCTS AND SERVICE THIS COMPANY HAS TO OFFER! Ordered August 5, 2010. Was on back order for 1 and half months and when i received there crappy product it was all broken and to top it off it wasnt even the product i ordered or even close to it. You cannot contact them- emailed 10 times, 1 fax and 1 letter. Left 2 phone messages to be called back and never received a call from them nor can you get past the constant busy signal.Finally called Credit card company to issue a dispute. They still advertise the model I wanted on their web site- don’t know why they couldn’t send that to me. Very very disappointed with this merchant.” As you can see, I should have done more research on this company before I bought anything. Now that I am doing it, here’s what I found just by reviewing their Policies: HobbyTron.com guarantees that you will get a new working product(s) or you can return the product(s) for repair or replacement. Color, frequency, and packaging may vary. Occasionally items run out or are discontinued from a specific manufacturer. We reserve the right to send items of equivalent function in order to fill your order in a timely manner. WOW, if they don’t have the item, they ship you something else! Isn’t that great. So in theory, if you order a $200 airplane from them, they could replace that with a folded paper airplane instead because it has the equivalent function? They both fly right? In some cases, such as during the rush before Christmas, we reserve the right to upgrade your order to an item(s) that is completely different but that is lots of fun – hand picked by our experts to get you a fun gift in a timely manner. If you are unhappy with the exchanged or upgraded item, you can return it unopened per the usual policies. OH OH, completely different but lots of fun? WTH does that mean? What do they consider upgrading? I ordered a $80 gun, they shipped me a $30 equivalent. DO NOT BUY FROM HOBBYTRON.COM PLEASE EVERYONE LISTEN TO ME ITS NOT WORTH IT!! EVERYONE PLEASE GO TO http://www.ftc.gov/ftc/contact.shtm and https://econsumer.ftccomplaintassistant.gov/ FILE A COMPLAINT THEY WILL HELP YOU TRUST ME EVERYONE DO THIS!!! OUR CHILDREN DO NOT DESERVE THE PRODUCTS AND SERVICE THIS COMPANY HAS TO OFFER!

]]> By: Sam. http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-2227 Sam. Fri, 29 Jan 2010 00:08:48 +0000 http://www.hobbytronscam.com/?p=31#comment-2227 I too am having a ridiculously hard time getting any response back from Hobbytron concerning a totally shiteous experience I've had with them. I ordered a giant B-29 replica bomber for my son's birthday gift and imagine, it came without necessary parts for it's operation and just simply does not fly. It's also of incredibly awful workmanship. Nevertheless, I ran across this tidbit today at the Consumerist: By law, any website that collects data from its users is required to post a privacy policy, and all privacy policies are required to display a physical address to send mail to. You can also then use that address in databases to track down other contact information associated with it, like a live phone number. Looks like Hobbytron is violating that well as well, as their privacy policy is just a couple sentences long and mentions nothing of an actual address. Has anyone had any remedy by contacting their Attorney General? I too am having a ridiculously hard time getting any response back from Hobbytron concerning a totally shiteous experience I’ve had with them. I ordered a giant B-29 replica bomber for my son’s birthday gift and imagine, it came without necessary parts for it’s operation and just simply does not fly. It’s also of incredibly awful workmanship.

Nevertheless, I ran across this tidbit today at the Consumerist:

By law, any website that collects data from its users is required to post a privacy policy, and all privacy policies are required to display a physical address to send mail to. You can also then use that address in databases to track down other contact information associated with it, like a live phone number.

Looks like Hobbytron is violating that well as well, as their privacy policy is just a couple sentences long and mentions nothing of an actual address.

Has anyone had any remedy by contacting their Attorney General?

]]> By: Mary Boros http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-2165 Mary Boros Fri, 08 Jan 2010 20:42:05 +0000 http://www.hobbytronscam.com/?p=31#comment-2165 I also had a terrible experience with Hobbytron. The manager Nicole was the B word as soon as she answered the phone. My son's airsoft gun broke. I called them 6 weeks later and was told to fill out the RMA. I never heard back and when I tried to call during Christmas, no one would pick up the phone. I called today and the B word person I spoke with immediately told me that my warranty was only good for 30 days and it was on the ordering information. She apologized in this robotic way...and had no kindness or business ethics and I did, I did it...I said F you to her because of her whole unhelpful demeanor. So, Hobbytron? I wouldnt dream of ever buying anything from them ever..I hope the word gets out. I also had a terrible experience with Hobbytron. The manager Nicole was the B word as soon as she answered the phone. My son’s airsoft gun broke. I called them 6 weeks later and was told to fill out the RMA. I never heard back and when I tried to call during Christmas, no one would pick up the phone. I called today and the B word person I spoke with immediately told me that my warranty was only good for 30 days and it was on the ordering information. She apologized in this robotic way…and had no kindness or business ethics and I did, I did it…I said F you to her because of her whole unhelpful demeanor. So, Hobbytron? I wouldnt dream of ever buying anything from them ever..I hope the word gets out.

]]> By: Matt Ritz http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-2164 Matt Ritz Thu, 07 Jan 2010 13:26:16 +0000 http://www.hobbytronscam.com/?p=31#comment-2164 My girlfriend ordered a f-150 remote control truck from Hobbytron.com and it came in completely destroyed. The funny thing is, the box has no damage at all, so the damage did not occur during shipping this is how they sent it out of their warehouse. I figure no problem, i will just call customer service and talk to them. Between my girlfriend and i, we must have called 25 times and left messages, trying to receive a phone call back to explain the issue. Finally, i got through to them. Both the customer service agaent and her manager stated that they are not responsible for shipping. I explained to them how it is a $25 shipping charge and it wasn't the shipping's fault, it was their warehouse and sent them pictures as proof. No matter what i tried, they would not send me a return shipping label and are forcing me to pay another $25 and ship it back. If they send another truck, what if it's damaged again? They sent me a broken remote control truck and now are just saying,"Not our problem." The shipping box is perfectly fine so it was sent out of warehouse like this. I am a manager of a warehouse and deal with shipping and receiving all day long, this is the worst customer service and company i have ever dealt with. My girlfriend ordered a f-150 remote control truck from Hobbytron.com and it came in completely destroyed. The funny thing is, the box has no damage at all, so the damage did not occur during shipping this is how they sent it out of their warehouse. I figure no problem, i will just call customer service and talk to them. Between my girlfriend and i, we must have called 25 times and left messages, trying to receive a phone call back to explain the issue. Finally, i got through to them. Both the customer service agaent and her manager stated that they are not responsible for shipping. I explained to them how it is a $25 shipping charge and it wasn’t the shipping’s fault, it was their warehouse and sent them pictures as proof. No matter what i tried, they would not send me a return shipping label and are forcing me to pay another $25 and ship it back. If they send another truck, what if it’s damaged again? They sent me a broken remote control truck and now are just saying,”Not our problem.” The shipping box is perfectly fine so it was sent out of warehouse like this. I am a manager of a warehouse and deal with shipping and receiving all day long, this is the worst customer service and company i have ever dealt with.

]]> By: Anonymous http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-1714 Anonymous Wed, 16 Dec 2009 15:36:37 +0000 http://www.hobbytronscam.com/?p=31#comment-1714 I know all your pain, I was about to buy over $300 in airsoft guns for Christmas presents, then I wanted to check if they were for legit... I was very disappointed, BUMS I was ticked not being able to get my guns for cheap, and Glad that I didn't buy any of the Guns from them. I was putting in my credit card number and almost hit checkout... But then stopped and thought about it.... Hobbytron you ruined my Christmas!!!!! Guns are not that cheap, but I have to give it to you, your prices are Excellent, You have all cheap products, because you just send people dismantled JUNK! I know all your pain, I was about to buy over $300 in airsoft guns for Christmas presents, then I wanted to check if they were for legit… I was very disappointed, BUMS I was ticked not being able to get my guns for cheap, and Glad that I didn’t buy any of the Guns from them. I was putting in my credit card number and almost hit checkout… But then stopped and thought about it…. Hobbytron you ruined my Christmas!!!!! Guns are not that cheap, but I have to give it to you, your prices are Excellent, You have all cheap products, because you just send people dismantled JUNK!

]]> By: Sad Mom http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-1713 Sad Mom Mon, 07 Dec 2009 23:50:34 +0000 http://www.hobbytronscam.com/?p=31#comment-1713 The "manager" is a hateful, ugly person. Everyone I've talked to at that place could care less about the customers! I had an awful experience with them. I ordered a remote control boat for my son's 3 year birthday. It took 10 days for the order to even get shipped....well they said it shipped today but I don't really trust that because they said that a couple of days ago & now are giving an excuse that another item I ordered with the boat was at another warehouse and that's why it was delayed even more. I asked to speak to someone else who was over the "manager" but she said she doesn't answer to anyone else. My son's birthday is tomorrow. I will not have his gift for him. This company really sucks. And even with me begging for them to try to send it sooner, they basicly said too bad too sad. The “manager” is a hateful, ugly person. Everyone I’ve talked to at that place could care less about the customers! I had an awful experience with them. I ordered a remote control boat for my son’s 3 year birthday. It took 10 days for the order to even get shipped….well they said it shipped today but I don’t really trust that because they said that a couple of days ago & now are giving an excuse that another item I ordered with the boat was at another warehouse and that’s why it was delayed even more. I asked to speak to someone else who was over the “manager” but she said she doesn’t answer to anyone else.
My son’s birthday is tomorrow. I will not have his gift for him. This company really sucks. And even with me begging for them to try to send it sooner, they basicly said too bad too sad.

]]> By: Justin http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-1712 Justin Tue, 24 Nov 2009 18:44:14 +0000 http://www.hobbytronscam.com/?p=31#comment-1712 I ordered 2 rc helicopters an rc car, boat and a bb gun, they said it would arrive in 3-5 business days, its been over 2 weeks and hasn't even shipped and when I e-mail them they say that it sometimes takes 1 or 2 days to process, its been 16! so I googled it and found sites like this, this cannot continue, would someone please round up info from everyone ripped off and get a lawyer and file suit! I ordered 2 rc helicopters an rc car, boat and a bb gun, they said it would arrive in 3-5 business days, its been over 2 weeks and hasn’t even shipped and when I e-mail them they say that it sometimes takes 1 or 2 days to process, its been 16! so I googled it and found sites like this, this cannot continue, would someone please round up info from everyone ripped off and get a lawyer and file suit!

]]> By: help me! http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-1708 help me! Sat, 17 Oct 2009 08:17:10 +0000 http://www.hobbytronscam.com/?p=31#comment-1708 i just bought guns for my 3 kids and they were either scrached or broken!! i call but got no reply and when they answerd they said "soory, but once its opened, you cant return it" and hung up on me. Dont eeeeeeeeevvvvvvvvvveeeeeeeeeeeerrrrrrrrrrrrr buy from this company that sells peices of shit! what a waste of $250! and their shipping cost is way too much! i just bought guns for my 3 kids and they were either scrached or broken!! i call but got no reply and when they answerd they said “soory, but once its opened, you cant return it” and hung up on me. Dont eeeeeeeeevvvvvvvvvveeeeeeeeeeeerrrrrrrrrrrrr
buy from this company that sells peices of shit! what a waste of $250!
and their shipping cost is way too much!

]]> By: noah http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-1706 noah Mon, 28 Sep 2009 20:42:45 +0000 http://www.hobbytronscam.com/?p=31#comment-1706 bought an airsoft mask and some bbs from them two weeks ago. I waited 2 weeks for the stuff to come, and then emailed to cancel my order. they just sent me a reply that told me to call in, which i got 3 days later. i called in and no one was avalible, twice. I still havnt gotten a human reply from them yet, or what i ordered. bought an airsoft mask and some bbs from them two weeks ago. I waited 2 weeks for the stuff to come, and then emailed to cancel my order. they just sent me a reply that told me to call in, which i got 3 days later. i called in and no one was avalible, twice. I still havnt gotten a human reply from them yet, or what i ordered.

]]> By: arturo http://www.hobbytronscam.com/2009/01/14/more-experiences/comment-page-1/#comment-1705 arturo Fri, 11 Sep 2009 01:08:47 +0000 http://www.hobbytronscam.com/?p=31#comment-1705 yeah i didnt even know anything about how bad hobbytrons service was until i read all this bad comments on them. which kinda blows because i just sent in a 400 dollar order in 5 days ago and i hope they dont fuck me over because i have about 4 guns and a whole lot of other shit with it to. If there is a whole entire website dedicated to how bad this website is im kind of nervous now. yeah i didnt even know anything about how bad hobbytrons service was until i read all this bad comments on them. which kinda blows because i just sent in a 400 dollar order in 5 days ago and i hope they dont fuck me over because i have about 4 guns and a whole lot of other shit with it to. If there is a whole entire website dedicated to how bad this website is im kind of nervous now.

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