Reviews, Complaints, Reports, Scammers, whatever you want to call it
More bad reviews… when will this company ever change its ways… Heres what others had to say about hobby tron:
Worst experience ever. Bought a RC boat and it came in a resealed box with the propellers broken and the 1 foot x 2 foot sticker sheet crumpled up like a ball in the box. I bought the boat for my son for Christmas and received it December 4th. They would not return calls or emails for 6 weeks. They called yesterday, January 13, and told me that since the boat was opened they could not help me – they said to buy new stickers and propellers myself! STAY AWAY FROM HOBBYTRON
Friday, August 29, 2008: I hear you, guys! And wait until I get done with Hobbytron. They have now moved headquarters to California, so the California attorney general’s fraud division now is the party we must all contact and file complaints with. Long story short–my son ordered an Airsoft Gun, it came after five weeks missing the screws, they refused to refund money and after three weeks I am still waiting for a return authorization. I believe this delay is in retribution for my complaints on several Web sites about their very poor attitude and demeaning return authorization questionaire (which actually states “don’t lie,” as though all their customers are crooks. I looked Hobbytron up with the Better Business Bureau for the Southern California division in which they operate and they have a “D” rating and are not bureau members. Not surprising. These are the most rude, unethical people I have ever dealt with.
I Had ordered two orders. One order was of two airsoft guns but I had to continuously try to contact them in order for them to even ship the item. Left them 3 voice messages and emailed them several times. When I called them, no one picks up and all I get is an answering machine POSING as an automated system telling me that all representatives are busy and then tells me to leave message! I finally got one of my orders several weeks later but my other order they (Marina the rep that told me this) claimed was on back order and i would have to wait 5 days. It’s been over 10 so far and nothing has changed. I tried to get a hold of representatives but this time I am put on hold for the live chat (the status of the live chat was online at the moment) and then after an hour of waiting, i refresh their page and then the status changes to OFFLINE! Not even 3:30PM yet and it seems like they’re gone! It’s been close to a month now and my order STILL says it’s processing!! STAY AWAY FROM THIS COMPANY!! I am trying to get my money back but it seems from the posts on this and MANY other sites saying it will be very difficult to impossible to get that accomplished. My payment was processed RIGHT at the very next day but they REFUSE to attend to any of their responsibilities!!
This website rips you off. Do not buy from www.hobbytron.com. They still havent’ returned my phone calls from 2 weeks ago. I’ve been waiting for my order for more than 2 weeks. They charged my card right away, but won’t pick up the phone or reply to my emails or voicemails. DO NOT THROW AWAY YOUR MONEY! Thanks for that link to the Utah Attorney General, I plan to use it.
Another victim of HOBBYTRON.COM ordered Christmas Gift DEC 8th. Credit Card charged DEC 9th. Last I heard from them. I had to cancel the credit card transaction to get my money back. Here’s the funny/sad part, next door neighbor ordered same product 1 week later, received it prior to Christmas and it doesn’t work out of the box. Guess what……unable to get contact customer service. Can you believe the “Holding Company” who owns HOBBYTRON made a simple apology and tried to excuse the issue by indicating they had their record SALES season and were backed up (which I can believe, but wait…..what the next door neighbor?). Many emails were left after Xmas, never a return phone call or email. NOT ONE WORD!! This review is one of many that I plan to write to hopefully prevent similar experiences. HOBBYTRON should be ashamed of their unprofessional conduct and unethical business practices.
Terrible. Horrible. Very bad. No good. Don’t waste months of your time ordering from HobbyTron. You’ll never get your product, and you’ll never get your money back. You’ll have to fight it out with your own credit card company to make them eat the loss, or go after HobbyTron themselves. Order Accuracy: Unknown. No order was ever received. Delivery Speed: Appalling. Customer Service: Huh? Overall Satisfaction: -4 on a scale from 1-10. Run, don’t walk. As fast as you can to any other site.
Hobbytron is full of crap. I ordered a good airsoft gun, and they sent me the wrong one. I tried to send them an email, and they shut my computer down. the new gun i got ws missing parts, and it sucks crap.
Just wanted to add to the list…
Placed an order, week and a half later it hadn’t shipped out, so I emailed them. No answer. Kept watching and finally caught the live chat support online, was told there that orders take 2-3 days, chat session ended. I restarted, asked them not to so rudely close the chat session this time, and explained that it had been well past 2-3 days. They said orders sometime take longer, closed session. I restarted it one more time and asked them to cancel the order, which they did. I got an email stating that they refunded my money back to my card, though it still hasn’t shown up in mu bank account yet. I have a case open with my bank, who assures me I’ll eventually get my money, if they have to reverse the charge to get it. Keeping my fingers crossed!
Don’t become a victim of Hobbytron.com. This is a terrible company with a poor, unresponsive customer service department. They sell defective product and will give you a run around. Stay away. This is a terrible company and should not be in business. My next complaint to this company will be to the California better business bureau.
I had a terrible experience with Hobbytron.com. I ordered an air soft gun for my son. When it came, it did not work. I tried to use the company’s website to return the item. It is a non-responsive, automated system. Each time I filled out the proper and lengthy complaint form, I got the same response. Call the manufacturer, which I did, and was told the product was discontinued and no longer under manufacturer’s warranty. I called Hobbytron back and there response was too bad. I bought the item for my son. I suspect hobbytron is the type of company that just wears you down, trying to pawn off defective product. I registered a complaint with my credit card company, who will try to resolve the dispute with them. My advice: stay away from this company.
I LOVE HOBBYTRON.COM!!!!!!!
(posted by a hobbytron employee @ IP: 63.110.148.26)