HobbyTron has a rating of “F”
The BBB in LA says that HobbyTron has a rating of “F”. Read More
Here’s what a F rating entails:
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
No. of Cmpl Type of Response
13 Making a full refund, as the consumer requested
1 Making a partial refund
6 Agreeing to perform according to their contract
0 Refusing to make an adjustment
5 Refuse to adjust, relying on terms of agreement
30 Unanswered
0 Unassigned
55 Total
Customer Review of HobbyTron on the BBB:
Horrible, would never do business with again, no customer service, nobody to talk to, their chat doesn’t work, took 2 weeks to find out my order was still in the warehouse and this was a BIRTHDAY PRESENT. I paid over 200 dollars for items and they did not notify me that the item was going to be late. The shipping said 3-5 business days… and regardless of the holiday, they got the order on the 20th of November, and had plenty of time to get it to my house by Dec. 3rd. My son’s b’day is today and the item was still in the warehouse ‘being processed’ last night. I had to cancel the order after waiting an hour on the live chat, and then order from somewhere else only to pay high shipping costs for 2nd day air to not disappoint a little boy who is already not getting a present today. Bad news! Stay away, this place has horrible customer service and is not out for the consumer, for sure.
I just had about $1,400 in fraudulent charges to Hobbytron.com show up on my bank card. Tried to call to have the charges removed, but got nothing but voice mail. I have never dealt with this company and do not know how they got my check card information.
Well, I hope… You get exactly what you ordered. There seems to be a lot of hit-or-miss with this company.
I to ordered a remote control Hummer from Hobbytron big mistake, should have done some research.. I received this item damaged, it looked as if someone played with this item broke the sideview mirror and then repacked it in a box for resale, I have tried twice to return if for either a refund or replacement, and they have refused, so I will notify my credit card company.
hobbytroin sucks. i have been contacting them about a defective gun for 8 months since chrismas they ignore people do not buy from there they suck!!!!!!!!!!!!!!
well this website sucks i odered a gun a d it took a week for it to ship then the next day i go on and it says it ship ive been waiting and when i track it it says its in the same place the its been for days
Heres the latest on their website. I cant even believe they are still in business
Contact Us
Get Alerts: Contact Us
Orders from July 15 – July 23 2009 will show as WorldTrading23 on your statement. Also there will be an two processes, one for authorizing your credit card and another for the actual charge. There will only be one debt for the amount and the auth will be refunded back to the credit card. We Guarantee it 100%. -Thanks
I LOVE HOBBYTRON!!!!!!!!!!! THEY ROCK!!! STOP LIEING!!
(posted by a hobbytron employee @ IP: 63.110.148.26)
I’ve used hobbytron before. They aren’t too horrible about customer service because I’ve been able to contact them 3/5 times I tried. I’ve only been able to use the live chat once, however. The guns are in good quality and they have good prices. Here are my ratings:
Customer Service: 2/5
Quality: 4/5
Price: 5/5
Shipping: 3/5
Overall: 14/20 = 7/10